K19 Clothing

Return and Refund Policy

Last Updated: 30/07/2024

Thank you for choosing K19Clothing. We want to ensure your satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand the terms and conditions regarding returns and refunds.

1. Returns:

1.1 Eligibility:

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

1.2 Time Frame:

• You have 7 days from the date of delivery to initiate a return. After 7 days, we may not be able to process your return.

1.3 Exclusions:

• Certain items, may not be eligible for return. Please check the product description for any specific return restrictions.

2. How to Initiate a Return:

2.1 Contact Us:

• To initiate a return, please contact our customer support team at returns@k19clothing.com with your order number and details of the item you wish to return.

2.2 Return Authorization:

• Our customer support team will provide you with a Return Authorization (RA) number and instructions on how to return the item.

2.3 Shipping:

• You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure that we receive the returned item.

3. Refunds:

3.1 Processing Time:

• Once your return is received and inspected, we will process your refund. Please allow 7 – 10 business days for the refund to be credited to your original payment method.

3.2 Refund Amount:

• The refund amount will exclude any shipping charges, and in some cases, a restocking fee may apply.

3.3 Original Payment Method:

• Refunds will be issued to the original payment method used for the purchase.

4. Exchange:

4.1 Exchange Policy:

• We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

5. Contact Us:

5.1 Questions:

• If you have any questions or concerns regarding our Return and Refund Policy, please contact us at contact@k19clothing.com

Thank you for shopping with K19Clothing. We appreciate your understanding and cooperation in adhering to our return and refund policy. Your satisfaction is our priority.